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CHCL Health App

At-a-Glance

CHCL Health App

At CHCL, we prioritize excellence in care, as evidenced by our Joint Commission accreditation and National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home certification. These esteemed recognitions validate our commitment to delivering patient-centered and comprehensive healthcare. Our success is built on strong partnerships with esteemed organizations such as UMC Health System, Covenant Health System, Texas Tech University Health Sciences Center, and United Supermarkets. These collaborations enhance the operational effectiveness of our mission: "Providing quality primary and preventative health care services to those in need.

Role UX Designer

Timeline 2 sprints per page, 10 total

Collaboration 1 Product Owner, 1 Software Engineers

Objective

The app aims to enhance patient engagement, improve health outcomes, and promote a positive user experience by offering intuitive navigation, personalized features, and timely access to essential health information.

01

Empathize

During the empathize phase, I conducted research with patients and healthcare professionals to understand their healthcare needs and challenges.

This included interviews, surveys, and observations. Insights gained from this research helped identify user experiences, pain points, and expectations.

These findings informed the app's key requirements and design goals, ensuring it effectively meets user needs.

02

Define

Based on the research findings, a problem statement and design goals were defined for the health app.

The problem statement highlights the main challenge the app aims to address, such as improving access to healthcare information, enhancing patient-doctor communication, or simplifying appointment scheduling.

The design goals provide a clear direction for the design process, outlining specific outcomes and features to meet the identified challenges effectively.

03

Design

1. Design System

2. Wireframes

3. High Fidelity Prototype

What we learned

Through our research, we discovered that with poor UX design it can leads to disengaged patients so by identifying the users key pain points we where able to designing system that was tailored to user needs.

Initially, the client's vision was an invite-only system for profile approvals. However, some providers were on board even before our official launch. Recognizing an opportunity to test the platform early, and constrained by tight schedules, we leveraged existing APIs, optimizing our focus on the UX rather than the UI.